Terms and Conditions

1. Definition

1.1. proCV Service

The term «proCV Service» refers to the platform developed and offered by Agnex Solutions SpA. It includes the comprehensive set of software, processes, features, and associated services that enable users to process their personal information to generate optimized resumes (CVs) based on the desired position.

1.2. User

The term «User» refers to any individual who completes the registration process in the proCV Service and uses its functionalities. Users are responsible for providing accurate and up-to-date information during registration and when using the platform.

1.3. Credits

The term «Credits» represents the unit of measurement used in the proCV Service. Users acquire credits by reloading their account balance. Each function within the platform, such as processing information, translating, and generating cover letters, has a specific cost in credits.

2. Registration and User Account

2.1. Free Registration

Registration in the proCV Service is completely free. Users can create an account at no cost by providing the necessary information to access the platform’s features.

2.2. Registration Information

Users are responsible for supplying accurate and up-to-date information during the registration process. The authenticity of the data is crucial to ensure the proper functioning of the platform and the accurate generation of CVs.

2.3. Account Inactivity

To maintain the integrity of the platform, accounts that remain inactive for a period of 6 months may be deactivated. However, users have the option to reactivate their accounts. After a year of inactivity, accounts may be terminated.

3. Credits and Payments

3.1. Balance Reload

Users have the option to reload their account balance to acquire credits. Reloads can be done in Chilean pesos through Webpay for users in Chile and in dollars through PayPal for users in other countries. The reloaded balance will be used to access specific functions of the proCV service.

3.2. Subscription-Free Model

The proCV Service operates under a subscription-free model. Instead of a monthly subscription, users use credits to access functions such as CV processing, translation, and cover letter generation in the various languages available on the platform. Credit prices and associated fees are clearly detailed on the platform.

3.3. Pricing Policy

The costs associated with proCV service functions are available on the platform. Each CV generation, translation, or cover letter creation process has a specific cost in credits. Transactions and credit management are carried out securely.

4. Service Usage

4.1. Information Processing

Users have the ability to process their personal information through forms on the platform or by integrating with their LinkedIn profiles. This process aims to generate resumes (CVs) in an automated and personalized manner based on the user’s desired position.

4.2. Function Costs

Each CV generation, translation, or cover letter creation process incurs a cost in credits. These credits must be available in the user’s account to perform such functions. Users can check their balance and associated costs on the platform before initiating any process.

5. Support and Updates

5.1. Customer Support

Agnex Solutions SpA will provide customer support to address questions, technical issues, and provide assistance related to the proCV service. Users can contact the support team through the channels specified on the platform.

5.2. Updates and Improvements

Agnex Solutions SpA reserves the right to make updates and improvements to the proCV service. These updates may include new features, performance optimizations, or improvements in the artificial intelligence that drives CV generation. Users will be notified of significant changes to the platform.

6. Privacy and Security

6.1. Privacy Policy

User information will be treated in accordance with the proCV privacy policy. Details about the collection, storage, and use of personal data are described in detail in the privacy policy, which is available for review on the platform.

6.2. Security Measures

Agnex Solutions SpA will implement appropriate security measures to protect user information. These measures will include encryption protocols and industry-standard security practices to ensure the confidentiality and integrity of the data stored on the platform.

7. Legal Terms

7.1. Compliance with Laws and Regulations

Users agree to comply with all applicable laws and regulations when using the proCV service. This includes, but is not limited to, data protection laws and any current labor regulations in their respective jurisdictions.

7.2. User-Generated Content Responsibility

Agnex Solutions SpA is not responsible for user-generated content when using the proCV service. Each user is responsible for the accuracy and legality of the information provided for CV generation, translations, and cover letter creation.

8. Modifications to Terms and Conditions

8.1. Right to Modification

Agnex Solutions SpA reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon publication on the platform. Users will be prominently notified of any modifications.

9. Termination of Service

9.1. Right to Termination

Agnex Solutions SpA may terminate or suspend access to the proCV service for any user in case of non-compliance with these Terms and Conditions. Termination may occur without prior notice and with immediate effect.

10. Applicable Law

10.1. Jurisdiction

These Terms and Conditions are governed by the laws of Chile. Any dispute arising from or related to these terms will be resolved in the competent courts of Chile.

11. Contact

11.1. Contact Information

For questions or comments about these Terms and Conditions, users can contact Agnex Solutions SpA through the contact information provided on the platform.